Looking at New Ways to Improve the Patient Experience

By: Tiffany Scarcelli, MSc, OBI Management Fellow

When a child becomes seriously ill, there are many concerns, thoughts, and fears that arise in both the child and their family upon their first hospital visit. Will my child respond to treatment? Will they get the best care possible? What many people do not realize is that a child’s care goes beyond medications and procedures to encompass the child’s mental well-being. And often times, this is overlooked as part of their care. To address these concerns, the Hospital for Sick Children – one of the largest centres dedicated to improving children’s healthcare in North America – is doing something innovative. Continue reading “Looking at New Ways to Improve the Patient Experience”